We start with your vision, then create drawings/renders and a written spec. Once you approve the “Approved Specs” in writing and pay the deposit, production is scheduled. Approvals are binding and guide every step of fabrication (subject to normal handcrafted tolerances).

We’ll do our best. Email hello@kidswoodstore.com within 24 hours. Significant changes may affect price/timeline and require a change-order fee (e.g., new CAD, finishes, or re-sourcing).

We accept the methods shown at checkout/invoice. Prices are in site currency and exclude import duties/taxes unless stated. Any bank FX fees are paid by the buyer.

For standard/ready-to-ship items, see the limited return/ cancellation rules in our Return & Exchange Policy.

No. Custom and made-to-order purchases follow a Final Sale principle. We document every stage (approvals, progress, delivery). Unfounded chargebacks are disputed with full records.

Renders are guides. Handcrafted pieces and natural wood introduce subtle variations in grain, tone, and finish. These are not defects — they’re part of authentic, artisan quality.

We primarily work with high-quality plywoods/solid woods and durable, kid-friendly finishes. Final material/finish is specified in your Approved Specs.

Yes. Safety is designed-in (edges, proportions, stability). For commercial projects or local codes, tell us requirements early; we can adapt specs accordingly.

Lead times depend on complexity, approvals, and queue. Your quote/order includes an estimated fabrication window. Complex builds may ship in phases.

Often yes, with an expedited fee and subject to capacity/materials. Ask us — we’ll try to help.

Yes. We share key milestones (e.g., cut/assembly/finish). For large builds we can plan formal checkpoints in your SOW.

We ship worldwide via our U.S., EU, and GCC network. Dispatch location depends on product and destination. See our Shipping Policy.

Parcel (small items): Economy/Standard/Expedited where available. Freight/Pallet (large items): Curbside by appointment; liftgate usually included for residential. White-glove/Inside on request (additional fee, site access required).

We provide good-faith estimates and coordinate proactively, but specific dates can’t be guaranteed due to carriers, customs, weather, etc.

Unless we explicitly quote DDP, international orders ship under DAP or similar: duties/taxes/clearance fees are paid by the receiver. We can provide HS code guidance; final amounts are set by local authorities.

Valuable shipments are typically insured. Inspect before signing and note visible damage on the receipt/BOL. Report to the carrier and us within 48 hours with photos/video and keep all packaging. Transit remedies are pursued via the carrier/insurer; we assist with documentation.

Re-delivery, storage, re-consignment, or return fees per carrier tariff may apply. If re-delivery can’t be arranged within 30 days, the order may be treated as abandoned (no refund). Please double-check your address and be available for scheduled windows.

Custom/made-to-order pieces are Final Sale in principle. We may consider cancellations at our discretion as described above. Verified Defects are remedied via repair, parts, replacement, or limited refund if repair/replacement isn’t feasible.

Yes, within 14 days of delivery for new/unused items in original packaging with an RMA. Return shipping is the customer’s responsibility. Standard restocking 15% (up to 20% if refurbishment needed). See Return & Exchange Policy.

A material, verifiable non-conformity that substantially impairs use, safety, or value (e.g., significant dimension error, wrong model, incorrect engraving relative to Approved Specs). Natural wood variation and minor cosmetic nuances are not defects.

30 days from delivery against material/ workmanship defects under normal use. Remedies follow the Defects process. Misuse, improper assembly/storage, normal wear, and natural variation are excluded.

Please inspect promptly. If you believe there is a manufacturing defect (not transit damage), email us within 7 days of delivery with photos/video. If no notice is received within 7 days, the product is deemed accepted (subject to handcrafted tolerances).

Yes, in many regions via our partner network. Services include delivery to room of choice, light assembly, debris removal—subject to site access and separate quotation.

Confirm doorway widths, stair/elevator access, parking, and protection for floors/walls. Share photos/measurements in advance for a smooth visit.

Absolutely—play villages, cafés, schools, clinics, hospitality and more. We provide phased timelines, SOWs, and logistics plans. Contact us with your floor plan and target date.

Inspiration screenshots, photos/videos of your space, rough dimensions, target budget/timeline, material/finish preferences, and any code requirements.

Dry dusting or a slightly damp microfiber cloth; avoid harsh chemicals/abrasives. Keep away from standing water and extreme humidity/temperature swings.

Yes—email photos, your order number, and the part needed. We’ll quote lead time and shipping.

Wyoming, USA law governs; venue is in competent state or federal courts in Wyoming. Where non-waivable consumer protections apply (e.g., certain EU/UK rules), those rights remain intact.

Email: hello@kidswoodstore.com · Contact form: kidswoodstore.com/pages/contact

Include your order number and photos/video (if applicable) for the fastest assistance.