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Terms
Privacy Policy
Last updated: February 14, 2026
This Privacy Policy describes how Kids Wood Store (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from kidswoodstore.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, security questions and other information used for account security purposes.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account.
- Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, according to Art. 6 (1) (f) GDPR.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, according to Art. 6 (1) (f) GDPR.
- Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you according to Art. 6 (1) (f) GDPR.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
Our website also recognizes the Global Privacy Control (GPC) signal, which enables you to opt-out of certain uses or disclosures of your information. If you notify us of your preference through GPC, we will treat such signal as a valid request to opt out of sharing / targeted advertising for the associated browser or device, and, if we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent from your web browser or device.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We have in the past 12 months disclosed the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
| Category | Categories of Recipients |
|---|---|
|
|
We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
With your consent we share personal information for the purpose of engaging in advertising and marketing activities, as follows.
We have “sold” and “shared” (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows.
| Category of Personal Information | Categories of Recipients |
|---|---|
| Identifiers such as name, e-mail address and phone number | Business and marketing partners |
| Commercial information such as records of products or services purchased | Business and marketing partners |
| Usage Data | Business and marketing partners |
User Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
- Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
- Right to Delete: You may have a right to request that we delete personal information we maintain about you.
- Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to Opt out of Sale or Sharing or Targeted Advertising: You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.
- Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
- Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.
International Users
Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at hello@kidswoodstore.com or contact us at 30 N Gould St ste r, Sheridan, WY, 82801, US.
For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.
Shipping Policy
🚚 Shipping & Delivery Policy
US CompanyGlobal NetworkMultiple Shipping Options We are a U.S.-registered brand with authorized partners across the USA (including California & New Jersey), the EU (including Germany & Netherlands), and the GCC (including Qatar). Our promise: handcrafted quality, clear timelines, and transparent logistics.
Friendly but Clear: Ship dates are good-faith estimates. We coordinate proactively, yet specific delivery dates cannot be guaranteed due to factors outside our control (custom building, carrier capacity, customs, weather, etc.).
1) Production Lead Times & Dispatch
- Custom / Made-to-Order: Lead times are stated on your quote/order and start after written approvals and deposit. Complex projects may ship in phases.
- Standard / Ready-to-Ship: Dispatch per product page window; if temporarily out of stock, we’ll share the next available date.
- Timeline Ownership: We provide an estimated ship-by range; actual dispatch depends on approvals, materials, and queue position.
Tracking details are emailed upon hand-off to carrier or partner hub.
2) Typical Transit Windows (Guidance Only)
| Region | Parcel | Freight / Pallet |
|---|---|---|
| USA (Lower 48) | 2–7 business days | 5–12 business days |
| EU / UK | 3–8 business days | 7–15 business days |
| GCC | 4–10 business days | 10–18 business days |
Guidance only — customs, remote areas, carrier capacity, or weather may extend these ranges.
3) Shipping Services
- Parcel Services (small items): Economy / Standard / Expedited options where available.
- Freight & Palletized (large items): Curbside delivery by appointment; liftgate commonly included for residential deliveries.
- White-Glove / Inside Delivery: Available on request and subject to site access (stairs, elevators, doorway clearances). Additional fees apply.
White-Glove/Installation: Separately quoted; dependent on site readiness and access windows.
4) International Shipping & Incoterms
Unless otherwise agreed in writing, international shipments are arranged on DAP (Delivered at Place) or a similar Incoterm. Under DAP:
- We arrange transportation to the named destination.
- Duties, taxes, and customs clearance fees are the customer’s responsibility, payable upon import.
- Risk of loss/damage passes when goods are made available at the named destination before unloading.
Other Incoterms (EXW, FOB, CIF, DDP) can be quoted on request. Domestic U.S. orders may incur applicable state taxes at checkout or invoicing.
5) Duties, Taxes & Import Fees
International orders may be subject to import duties, VAT/GST, brokerage, or other fees set by the destination. These charges are not included in product or base shipping prices unless explicitly stated and are the customer’s responsibility.
Customs Assistance: We can provide HS code guidance and standard documentation. Final duties/taxes are assessed by local authorities and payable by the recipient.
If import fees are refused and the shipment is returned or abandoned, no refund is due for product or shipping. Re-shipment may be arranged at additional cost if feasible.
6) Address Changes, Appointment & Delivery Requirements
- Address Changes: Request in writing before dispatch. After dispatch, reconsignment fees may apply per carrier tariff.
- Signature/ID: Some deliveries require adult signature and ID verification.
- Customer Presence: Be available for scheduled windows. Missed appointments may incur re-delivery or storage fees.
- Site Access: Ensure clear access (truck approach, doorway widths, stairs, elevators). White-glove requires pre-approved site conditions.
Storage & Redelivery: When carrier free-time ends, storage, re-delivery, and re-consignment fees are chargeable to the customer. We will share rates in writing for approval.
7) Packaging, Insurance & Transit Damage
- Protective Packaging: We crate/box to freight standards, especially for large pieces.
- Insurance: Valuable shipments are typically insured for declared value via carrier or third-party insurer.
- At Delivery: Inspect outer packaging before signing. Note visible damage on the delivery receipt/BOL.
- Report Window: Report transit damage or loss to the carrier and us within 48 hours (provide clear photos/video and retain all packaging). We assist with claims; remedies for transit issues are through the carrier/insurer.
Risk allocation follows the agreed Incoterm. If you need alternative insurance or risk allocation, request it before shipment.
8) Customer Responsibilities & Failed Delivery
- Readiness: Be prepared to receive, inspect, and, where applicable, to unload (per Incoterm/service level).
- Retain Packaging: Keep all packaging for inspection if a claim is needed.
- Failed Delivery: Incorrect address, refusal, unpaid duties/taxes, or missed appointments may result in return, storage, or re-delivery fees billed to the customer.
- Abandonment: If re-delivery cannot be arranged within 30 days of first attempt, orders may be treated as abandoned with no refund.
9) Product Inspection & Defects (Post-Delivery)
Every item is quality-checked before dispatch. After delivery, please inspect your product promptly. If you believe there is a manufacturing Defect (not transit damage), email hello@kidswoodstore.com within 7 days with photos/video and your order number.
- Acceptance on Delivery: If no written defect notice is received within 7 days, the product is deemed accepted in good order (subject to normal handcrafted tolerances).
- Natural wood variations, minor cosmetic nuances, and normal handcrafted tolerances are not Defects.
Remedies for verified Defects are described in our Return & Exchange Policy.
10) Delays, Force Majeure & No Date Guarantees
We work hard to meet estimates, but we cannot guarantee delivery on a specific date. Events outside our reasonable control (severe weather, customs, strikes, carrier issues, supply constraints, force majeure) may affect timelines. In such cases, we will communicate proactively and adjust plans as needed.
11) Governing Law & Consumer Rights
Governing Law & Venue: State of Wyoming, USA (without regard to conflict rules). Venue in competent state or federal courts located in Wyoming, USA.
Consumer Protection Preserved: Where non-waivable consumer protections apply (e.g., certain EU/UK rules), those rights remain intact.
12) Questions & Support
Email: hello@kidswoodstore.com | FAQ: kidswoodstore.com/pages/faq | Contact: kidswoodstore.com/pages/contact
Include your order number and photos/video (if applicable) for the fastest assistance.
13) Related Policies
Returns & Exchanges
↩️ Return & Exchange Policy
1) Summary
US CompanyGlobal NetworkHandmade We are a U.S.-registered brand with authorized partners across the USA, the EU (including Germany & Netherlands), and the GCC (including Qatar). Most pieces are handmade, custom-designed, and made-to-order. We aim to be fair and human, while protecting artisan time and materials.
Our Promise: We work with clear timelines, written approvals, and proactive communication. If anything falls short of the specs we confirmed in writing, we fix it. If it matches the approved specs and normal handcrafted tolerances, it is considered accepted.
2) Eligibility Matrix (What’s returnable?)
| Product Type | Return | Exchange | Refund | Notes |
|---|---|---|---|---|
| Custom / Made-to-Order (playhouses, play villages, custom furniture, personalized engravings) | Generally No | Case-by-case | Case-by-case | Final Sale in principle. Flexible cancellation paths below; exceptions only for verified Defects. |
| Standard / Ready-to-Ship (limited small goods) | Yes* | Yes* | Yes* | *Within 14 days of delivery; new/unused/original packaging; restocking may apply. |
| Clearance / Final Sale Marked | No | No | No | Clearly marked at checkout. |
Mandatory consumer rights (where applicable) remain intact (see Governing Law & Consumer Rights).
3) Cancellations & Changes (Custom Orders)
Before Production Starts
- Design Fee: Non-refundable once concept work, drawings, or renders have been delivered/approved.
- Cancellation (Seller Discretion): We may allow cancellation with a modest cancellation fee (≈5–15%) to cover scheduling and admin, plus the design fee.
- Order Changes: Email hello@kidswoodstore.com within 24 hours. We’ll try to accommodate; significant changes may affect price/timeline.
After Production Has Begun
- Flexible but cost-based: Cancellation may be considered at our discretion if incurred costs (materials, labor, subcontracting) are covered, plus a cancellation fee (≈10–25%) and the design fee.
- Partial Re-scopes: Where possible, we can adjust scope or defer production rather than cancel outright.
Written Confirmation: Any approved change/cancellation is valid only after our written confirmation (e.g., by email). Otherwise, the original order stands.
4) Custom / Made-to-Order — Principle of Final Sale
Design Approvals are Binding: Drawings, renders, material swatches, finish samples, and written specifications approved by you (“Approved Specs”) are contractually binding. Final products conform to the Approved Specs, subject to normal handcrafted tolerances.
- Unique materials: Natural wood variations (grain, tone, micro-knots), minor dimensional tolerances, and finish nuances are expected and not Defects.
- Visual references: Photos/renders are guides; handcrafted outcomes may vary slightly — part of the charm and authenticity.
5) Standard / Ready-to-Ship — Returns, Exchanges & Refunds
- RMA Window: Request authorization within 14 days of delivery; item must reach us within 14 days of RMA issuance.
- Condition: New, unused, unassembled, complete accessories, original packaging.
- Restocking: 15% standard (inspection/repack/payment costs); up to 20% if refurbishment is needed.
- Shipping: Return shipping is customer’s responsibility unless otherwise agreed.
- Refunds: Issued to the original payment method after quality inspection (typically 5–10 business days from receipt).
Order Cancellation for Standard Items
- Before Dispatch: You may request cancellation; if already packed/labelled, admin or restocking fees may apply.
- After Dispatch: Please follow the return process above once the item is delivered.
6) Product Inspection & Defects
Please inspect your delivery promptly. If you believe there is a Defect (a material, verifiable non-conformity that substantially impairs use, safety, or value), email hello@kidswoodstore.com within 7 days of delivery with photos/videos and your order number.
Acceptance on Delivery
If no written defect notice is received within 7 days (with clear photo/video evidence), the product is deemed accepted in good order and in conformity with the Approved Specs (subject to handcrafted tolerances).
Evidence Standard
Provide time-stamped photos/videos (multiple angles), packaging condition, and order number.
Remedies for Verified Defects (at our option)
- Repair, replacement part(s), full replacement, or—if not feasible—partial/limited refund.
- If a return is required for inspection/repair, we’ll provide instructions and cover reasonable shipping for confirmed Defects.
Normal handcrafted tolerances and natural material characteristics are not considered Defects.
7) Shipping, Risk & Insurance
- Global logistics: Multiple options via our U.S., EU, and GCC network.
- Incoterms: Unless agreed otherwise in writing, shipments are on DAP (Delivered at Place) or similar. Import duties/taxes/clearance fees are the customer’s responsibility.
- Risk of loss: Risk passes per the agreed Incoterm. Valuable shipments are typically insured; transit claims are filed with carrier/insurer (we assist with documentation).
- Delivery issues: Incorrect address, refusal, unpaid duties/taxes, or missed appointments may incur additional fees and re-delivery costs.
8) Non-Returnable Items (for clarity)
- Custom / personalized / made-to-order products.
- Assembled, used, damaged, or incomplete items not due to our error.
- Clearance or “Final Sale” items.
- Gift cards and downloadable digital items.
9) Chargebacks & Fraud Prevention
No Chargebacks on Custom Orders: Custom/made-to-order purchases acknowledge the Final Sale principle. If a dispute is opened, we respond with full documentation (Approved Specs, approvals, progress logs, delivery records). We may suspend services or future sales to accounts engaged in abusive disputes or fraud.
10) Limited Warranty
On delivery, products materially conform to the Approved Specs and are free from significant defects in materials and workmanship for 30 days under normal use. Remedies are those in Section 6. Misuse, improper assembly/storage, normal wear, and natural material variation are excluded. Where implied warranties cannot be disclaimed, their duration is limited to the shortest period permitted by law.
11) Governing Law & Consumer Rights
Governing Law & Venue: State of Wyoming, USA (without regard to conflict rules). Venue in competent state or federal courts located in Wyoming, USA.
Consumer Protection Preserved: Where non-waivable consumer protections apply (e.g., certain EU/UK rules), those rights remain intact. Eligible matters may be brought in small claims court where permitted for efficient resolution.
12) How to Contact Us
Email: hello@kidswoodstore.com | FAQ: kidswoodstore.com/pages/faq | Contact Page: kidswoodstore.com/pages/contact
For any return/exchange/cancellation request, please include your order number, photos (if applicable), and a short description of the situation.
13) Related Policies & Information
Terms of Service
Terms of Service & Legal Notice
Timeless and Beautiful LLC (KidsWoodStore®)
US CompanyGlobal NetworkHandmade & Custom
We promise generous support, proactive communication, and flexible, human solutions. At the same time, handcrafted work must be protected by clear legal rules. By continuing to checkout, you confirm that you have read and accept the following binding terms.
1) Scope & Acceptance
These Terms of Service (“Terms”) are a binding agreement between you (“Customer”, “you”) and Timeless and Beautiful LLC d/b/a KidsWoodStore (“Company”, “we”, “us”). They govern your access to our website, quotes, approvals, orders, and deliveries worldwide. If you do not agree, please do not proceed.
Global compliance: We serve clients in the USA, EU, UK, Canada, GCC and beyond. Any non-waivable mandatory consumer protections in your location remain intact; otherwise, these Terms control.
2) Key Definitions
- Custom / Made-to-Order Product: Built to your specifications, personalized, or produced on order (our core model).
- Standard / Ready-to-Ship Product: Limited small goods/accessories specifically marked in stock.
- Approved Specs: Drawings, renders, measurements, materials/finishes, written communications you approve (email or similar). Approvals are binding.
- Defect: A material, verifiable non-conformity that substantially impairs use, safety, or value, compared to the Approved Specs.
- Business Days: Monday–Friday, excluding observed holidays at our operating hubs.
3) Use of Services
You must be of legal majority to order or have guardian consent. Use the site lawfully; no unauthorized access, scraping, or harmful interference. We may suspend service for violations.
4) Quotes, Orders & Design Approvals
- Offer & Contract: Your order is an offer; a contract forms when we confirm in writing.
- Approvals Are Binding: Approved Specs govern fabrication (normal handcrafted tolerances apply).
- Change Requests: Email hello@kidswoodstore.com within 24 hours. Significant changes may require change-order fees, revised pricing, and adjusted timelines.
5) Pricing, Taxes & Payments
- Prices are shown in site currency and exclude duties/taxes unless stated. Bank FX/processing fees are the buyer’s responsibility.
- We accept the methods shown at checkout/invoice. By paying, you confirm authorization to use the selected method.
- Chargebacks (Custom): Custom purchases follow a Final Sale principle. We retain comprehensive documentation (approvals, progress, delivery) and will dispute unfounded chargebacks.
6) Cancellations & Seller Discretion (Custom)
We try to solve first: scope adjustments, phased timelines, or deferments are our preferred path before cancellation.
Before Production Starts
- Design Fee: Non-refundable once concept work/renders/specs are delivered.
- Cancellation (at our discretion): May be allowed with a modest ~5–15% admin fee plus the design fee.
After Production Starts
- Cancellation may be considered if incurred costs (materials, labor, subcontracting) are covered, plus the design fee and a ~10–25% cancellation fee.
- Instead of cancelling, we can explore re-scoping or deferral where practical.
Written confirmation required: Any change/cancellation is valid only after our explicit written confirmation; otherwise the original order governs.
7) Custom Products — Principle of Final Sale
- Custom work is not resellable; returns/refunds are unavailable except for verified Defects.
- Natural wood variation (grain/tone/knots), finish nuance, and normal handcrafted tolerances are expected and not defects.
- Renders are guides; minor visual deviation is inherent to authentic craftsmanship.
8) Standard / Ready-to-Ship Products
- Limited returns within 14 days (new/unused/original packaging) with an RMA.
- Customer pays return shipping. 15% restocking (up to 20% if refurbishment required).
9) Shipping, Risk & Duties
- Worldwide shipping via our US/EU/GCC network. Dates are good-faith estimates and not guarantees.
- Incoterms: Unless otherwise agreed in writing, international shipments are DAP (Delivered at Place) or similar:
- We arrange transport to the named destination.
- Receiver pays import duties/taxes/clearance fees.
- Risk passes when goods are made available at destination before unloading.
- Transit Insurance & Claims: Valuable shipments are typically insured. Inspect before signing; note visible damage on the receipt/BOL. Report transit damage or loss to the carrier and us within 48 hours and retain all packaging. Remedies for transit issues are pursued via the carrier/insurer; we assist with documentation.
Details: Shipping & Delivery Policy
10) Inspection, Acceptance & Defects
- Acceptance on Delivery: If we receive no written defect notice within 7 days of delivery (with clear photos/video), the product is deemed accepted in good order (handcrafted tolerances apply).
- Evidence Standard: Include order number; time-stamped photos/videos; packaging condition; close-ups and wide shots.
Remedies for Verified Defects (at our option)
- Repair, replacement part(s), full replacement, or—if not feasible—partial/limited refund.
- If return is required for inspection/repair, we provide instructions and cover reasonable shipping for confirmed defects.
11) Limited Warranty
For 30 days from delivery, products materially conform to the Approved Specs and are free from significant defects in materials/workmanship under normal use. Misuse, improper assembly/storage, normal wear, or natural material variation are excluded. Where implied warranties cannot be disclaimed, their duration is limited to the shortest period permitted by law.
12) Intellectual Property & User Content
- All website content and product designs are owned by the Company or licensors. No license is granted except limited personal use of the site to learn and purchase.
- Custom designs we create remain our IP unless otherwise agreed. We may showcase portfolio elements while respecting your proprietary inputs (e.g., your logo remains yours).
- If you upload reviews/images, you grant us a non-exclusive, worldwide, royalty-free license to use and display them; we may moderate content that violates rights or law.
13) Privacy & Security
We collect only what is needed to fulfill orders, secure payments, and improve service. We do not sell personal data. Rights under GDPR/CCPA (access, correction, deletion, portability, objection) are respected where applicable. See our Privacy Policy.
14) Disclaimers & Limitation of Liability
- Except as expressly stated, services/products are provided “AS IS”. We disclaim other warranties to the maximum extent permitted by law.
- We are not liable for indirect, incidental, special, punitive, or consequential damages (e.g., lost profits, business interruption, substitute acquisition).
- Total aggregate liability is capped at the amount you actually paid for the item giving rise to the claim (or USD $100 for claims not tied to a specific item).
- Nothing limits liability where such limitation would be unlawful (e.g., personal injury caused by our negligence, fraud).
15) Indemnification
You agree to indemnify and hold harmless the Company and its affiliates from third-party claims arising from your breach of these Terms or violation of law/rights, except to the extent caused by our negligence or misconduct.
16) Dispute Resolution
- Talk to Us First: Most issues resolve quickly at hello@kidswoodstore.com.
- Negotiation & Optional Mediation: If needed, we will engage in good-faith discussions and can consider neutral mediation.
- Small-Claims Friendly: Eligible matters may proceed in small-claims court where permitted, for efficient resolution.
17) Governing Law, Venue & Class Action Waiver
- Governing Law & Venue: State of Wyoming, USA (without regard to conflict rules). Venue is in competent state or federal courts located in Wyoming, USA.
- Non-Waivable Consumer Rights Preserved: If your local law grants mandatory rights that cannot be waived, you still have them.
- Class Action Waiver: Claims must be brought in an individual capacity; no class or representative actions to the maximum extent permitted by law.
18) Trade Compliance
You agree to comply with applicable export/import controls and sanctions. We will not knowingly transact where prohibited by law.
19) Force Majeure
We are not liable for delays or failures caused by events beyond reasonable control (e.g., severe weather, carrier strikes, customs holds, supply constraints, power/network outages, or similar). We may adjust schedules accordingly.
20) Miscellaneous
- Entire Agreement: These Terms plus incorporated policies (Privacy, Shipping, Returns) constitute the entire agreement.
- Updates: We may modify Terms; continued use after effective date constitutes acceptance.
- No Waiver / Severability: Failure to enforce is not a waiver; unlawful terms are narrowed or severed, remainder stays enforceable.
- Assignment: You may not assign without our written consent; we may assign in connection with business operations without reducing your non-waivable protections.
- Language & Notices: These Terms are in English; electronic notices to the email you provide are valid.
Legal Notice (Expanded)
- Handcrafted Nature: Variations in wood grain, tone, finish nuance, and normal dimensional tolerance are inherent and not defects.
- Acceptance Window: Absent a written defect notice with evidence within 7 days of delivery, the item is deemed accepted.
- International Duties & Taxes: Unless explicitly quoted DDP, the receiver pays import duties/taxes/clearance fees. Refusal of such charges may result in return/abandonment without refund; re-shipment can be arranged at additional cost if feasible.
- Transit Risk & Insurance: As per Incoterm, risk passes at destination availability (pre-unloading) under DAP. Valuable shipments are typically insured; claims are pursued through the carrier/insurer (we assist with documentation).
- Evidence Standard: Provide order number; time-stamped photos/videos; packaging retained; visible damages noted on delivery receipt/BOL.
- Chargebacks: For custom orders, unfounded chargebacks will be disputed with full documentation (Approved Specs, progress logs, carrier records, delivery confirmation).
- Class Action Waiver & Small Claims: Class/representative actions waived where lawful; small-claims route encouraged for eligible matters.
- Governing Law & Venue: Wyoming, USA; non-waivable consumer protections preserved.
Full pages for reference: Terms of Service · Privacy Policy · Shipping & Delivery Policy · Return & Exchange Policy · FAQ · Contact
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