The project runs in five stages. Each has something we do and something we need from you, and delays almost always come from the second column rather than the first.
| Stage | What happens | What we need from you |
|---|---|---|
| Design approval | The 3D visualization is signed off and the build drawings are fixed | Final measurements, confirmed colours and extras |
| Production | Cutting, joinery, assembly and finishing in our own workshop | Nothing — unless you change something |
| Shipping | Sections are crated and delivered to your door — nothing added at delivery | Delivery address, site contact, building rules |
| Scheduling | We agree an install date and confirm the access route | Lift and stair details, parking, loading hours |
| Installation | Assembly in the room, fixings, clean-up, handover | A clear room and someone who can sign off |
Production plus delivery typically takes 8 to 16 weeks. It is written as a range because it describes a range of projects — one single-storey house is not a multi-front play town — and the clock starts at design approval, not at your first email.
In plain words: the figure agreed in your quote is the figure you pay. Delivery to your door is included, and nothing is added when the goods reach you. There is no broker calling for money before your crates are released, and no bill arriving weeks after the room is finished.
It also puts responsibility in one place. If a shipment is held at a border, that is ours to solve rather than yours to chase. The terms sit on the shipping policy.
Ceiling height deserves a second look. A structure designed to a plan-stated ceiling and then installed under a lower soffit, duct or light fitting is the most common avoidable problem there is — and it is avoided by measuring the real height at the real position before approval.
Installation in the US is done by us as part of the turnkey service, working out of Little Falls, New Jersey and Stafford, Texas. Sections arrive crated, are carried in, assembled in place and finished on site. The crew clears its own packaging and hands the room over complete.
Most units are designed to stand free. That is why they can be repositioned later and why a rented wall need not be drilled. Where the design, the duty or the layout calls for it — a taller structure, a commercial space, a unit beside a stair — we anchor. If your walls or floor cannot take fixings, say so during design: it is a design input, not an install-day discovery.
Photograph it before anything is moved — the crate, the external damage and the part itself — and tell us the same day. Keep the packaging until the issue is settled. Because delivery is ours end to end, a damaged section is one conversation with one company, not an argument between a shipper and a separate installer.
Every project runs through a single point of contact. Start at the contact page, or open a project with the quote form.
The timeline begins the day you formally approve the final design visualization, not when you submit your initial inquiry. The duration of the build depends on the scale of the structure, the number of storeys, custom matching furniture, and the drying stages needed for painted finishes. Any revisions requested after design sign-off restart work on the affected parts of the build.
No. The figure in your quote is the figure you pay: delivery to your property is included, and nothing is added before or after the crates arrive. You will not receive calls from freight brokers requesting payment before release, nor will separate freight invoices arrive after completion. If a shipment faces a delay in transit, resolving it is entirely our responsibility.
Most of our play structures are engineered as free-standing units. This approach allows them to be relocated later and keeps rental walls intact without holes. We only anchor into the floor or wall when structural scale, room layout, or commercial use requires additional stabilization. If your space cannot accommodate wall or floor anchors, inform us during the planning phase so we design accordingly.
We require a fully cleared room with all furniture, rugs, and loose wiring removed before our team arrives. You must provide access to working electrical outlets for assembly tools, an authorized representative to sign off on the finished room, and dedicated parking or loading access. Crucially, verify ceiling height beneath low-hanging fixtures, ducts, or soffits along the entire path and install footprint.
Delivered and installed. We pre-assemble as much as your access route allows in the workshop, then bring the sections in and build them in the room. Our team handles the placement, the fixings between modules and the clean-up, and walks you through the finished piece before leaving. You do not receive a flat pack and you do not need to hire a contractor. What we ask for in advance is the full path from the curb to the room, because that determines how the structure is broken into panels.