The project runs in five stages. Each has something we do and something we need from you, and delays almost always come from the second column rather than the first.
| Stage | What happens | What we need from you |
|---|---|---|
| Design approval | The 3D visualization is signed off and the build drawings are fixed | Final measurements, confirmed colours and extras |
| Production | Cutting, joinery, assembly and finishing in our own workshop | Nothing — unless you change something |
| Shipping | Sections are crated and delivered to your door — | Delivery address, site contact, building rules |
| Scheduling | We agree a delivery date and confirm the access route | Lift and stair details, parking, loading hours |
| Installation | Assembly in the room, fixings, clean-up, handover | A clear room and someone who can sign off |
Production plus delivery typically takes 8 to 16 weeks. It is written as a range because it describes a range of projects — one single-storey house is not a multi-front play town — and the clock starts at design approval, not at your first email.
In plain words: the written quote lists the goods, the packaging and delivery to the named destination, and the figure covers exactly what the quote lists. Anything the quote does not list is not part of the price.
Taxes, levies and other government charges assessed on the goods, wherever and whenever they arise, are the buyer's responsibility unless the written quote expressly includes them, and they must be settled for the shipment to be released and delivered. Coordination of the shipment stays with us, so you deal with one company from workshop to door. The full terms sit on the shipping policy and the terms of service.
Ceiling height deserves a second look. A structure designed to a plan-stated ceiling and then assembled under a lower soffit, duct or light fitting is the most common avoidable problem there is — and it is avoided by measuring the real height at the real position before approval.
Sections arrive crated with numbered panels and an illustrated guide, ready to be carried in and assembled. On-site installation is optional and not guaranteed: it is not part of any price and we do not promise it. Assembly is done with our illustrated guide and remote support.
Most units are designed to stand free. That is why they can be repositioned later and why a rented wall need not be drilled. Where the design, the duty or the layout calls for it — a taller structure, a commercial space, a unit beside a stair — the design includes anchoring points and hardware. If your walls or floor cannot take fixings, say so during design: it is a design input, not an assembly-day discovery.
Photograph it before anything is moved — the crate, the external damage and the part itself — and tell us the same day. Keep the packaging until the issue is settled. Because delivery is ours end to end, a damaged section is one conversation with one company, not an argument between a shipper and a separate supplier.
Every project runs through a single point of contact. Start at the contact page, or open a project with the quote form.
Every build travels straight from our workshop to your door at one delivered price. On-site installation is optional and not guaranteed: it is not part of any price and we do not promise it. Assembly is done with our illustrated guide and remote support.
Our warehouses in Little Falls, New Jersey and Stafford, Texas support deliveries across the country, for residential rooms and commercial play areas alike. Most units stand free on their own, while taller builds and public spaces are designed with anchoring points and the hardware to fix them into the floor or wall.
The timeline begins the day you formally approve the final design visualization, not when you submit your initial inquiry. The duration of the build depends on the scale of the structure, the number of storeys, custom matching furniture, and the drying stages needed for painted finishes. Any revisions requested after design sign-off restart work on the affected parts of the build.
The quote is the price for everything it lists: the goods, packaging and delivery to your property. Taxes, levies and other government charges are the buyer's responsibility and are not part of the price unless the written quote expressly includes them. Freight is arranged and invoiced by us, so separate freight invoices from carriers do not follow, and we coordinate the shipment with the carrier while it is in transit.
Most of our play structures are engineered as free-standing units. This approach allows them to be relocated later and keeps rental walls intact without holes. We only anchor into the floor or wall when structural scale, room layout, or commercial use requires additional stabilization. If your space cannot accommodate wall or floor anchors, inform us during the planning phase so we design accordingly.
A fully cleared room with all furniture, rugs, and loose wiring removed, working electrical outlets for assembly tools, an authorized representative to sign off on the finished room, and dedicated parking or loading access for the delivery. Crucially, verify ceiling height beneath low-hanging fixtures, ducts, or soffits along the entire path and the structure's footprint.
On-site installation is optional and not guaranteed: it is not part of any price and we do not promise it. Assembly is done with our illustrated guide and remote support. We pre-assemble as much as your access route allows in the workshop, so the sections that arrive are large, numbered and ready to join. What we ask for in advance is the full path from the curb to the room, because that determines how the structure is broken into panels.